Schedules
Fares
Jobs
Shuttle
Accessibility
Bike

With 70-plus routes throughout San Mateo County and into Palo Alto and San Francisco, SamTrans can get you there. SamTrans riders can also connect to Caltrain and BART, both of which accommodate passengers with disabilities.

This link has information on discounted transit fares for people with disabilities

Discounted Fares

Information is available in accessible formats upon request.

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287 or use this form (Link to feedback form). Contact Us

For concerns related to the accessibility of our programs and services under the Americans with Disabilities Act (ADA), or for issues related to individual access to District programs and services, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.

ADA complaint Process

Any person alleging the SamTrans has failed to comply with the ADA or its implementing regulations may file a complaint.

  1. To file an ADA complaint, please compete the complaint form below and submit it by mail or e-mail to:
    Acting ADA Coordinator 
    SamTrans 
    166 N Rollins Rd 
    Millbrae, CA 94030 
    Or: dubostc@samtrans.com 
    (Link to ADA complaint form) 
  2. If the complainant is unable to write because of a disability and needs assistance in completing the form, SamTrans staff will assist by scribing the complaint by phone. Please call the Customer Service Center at 1-800-660-4287 or dial 711 for the California Relay Service.
  3. SamTrans will begin an investigation within ten (10) working days of receipt of a written complaint.
  4. If additional information is needed, SamTrans will contact the complainant. If the complainant fails to provide the requested information on a timely basis, SamTrans shall administratively close the complaint.
  5. SamTrans will complete the investigation within sixty (60) days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted.
  6. The Acting ADA Coordinator will prepare a response, which will include a summary of the findings and recommended action. The complainant will have fifteen (15) working days from receipt of the response to appeal. If no appeal is received, the complaint will be closed.