To reserve a ride on Redi-Wheels, call the number on your registration card between 8:30 a.m. and 5:00 p.m. seven days a week. Be prepared to give your registration number to the reservationist. That number is located on the front, right-hand side of your Redi-Wheels card. For RediCoast, call 650-560-0360. Let the reservationist know if you will need a return trip. Because of the volume of trips paratransit provides, customers are asked to be flexible and to be prepared to give the reservationist an alternate trip time if the first choice cannot be accommodated.
Riders may call to reserve a trip from 1 to 7 days in advance.
Cancellations must be made at least two hours prior to your scheduled pick-up time. Riders failing to cancel in advance three times within a 4 month period may have riding privileges suspended for 30 days. Timely cancellations allow Redi-Wheels to serve more customers.
If you wish to change your destination, you must call the reservation office at least one day prior to your trip to see if a change can be accommodated.
02/22/2010 - dubost