Using a Mobility Device

All SamTrans buses can accommodate mobility devices that are a maximum of 30 inches by 48 inches and do not exceed 600 pounds, including the weight of the occupant. If your mobility device exceeds this standard, call SamTrans at 650-508-6202 so that it can be determined if the device can be accommodated on the bus.

Two-wheeled Mobility Devices
Electric Personal Assistive Mobility Devices, including Segways, are permitted to board if they are no larger than 20 inches deep, 25 inches wide and 60 inches high. The EPAMD must be “off” at all times during boarding and transport. You may push or pull the EPAMD onto the ramp or lift when boarding or deboarding. The bus operator cannot assist with moving the EPAMD. You may accompany but not ride the EPAMD on the lift, holding the hand rail for support. You may need to lower your head to clear the entrance. In the vehicle, position your EPAMD in one of the two securement positions available for mobility devices. The operator will secure the EPAMD. Sit in the closest available seat.

You may be asked to remove your handlebar bag to facilitate securement of the EPAMD.

EPAMDs with panniers that exceed the above dimensions will not be allowed on the bus.

Boarding
Remove poles or flags attached to your mobility device before boarding.

If you need to use the lift or the ramp, the bus operator will ask you to board the bus before any other passengers. When you arrive at your stop, the operator will help you off the bus after other passengers.

When boarding the lift in a wheelchair, it is recommended that you back onto the lift platform. Lock your brakes to prevent rolling while the lift is in operation. Once the device is secure, the operator will raise the lift until it is level with the bus floor.

When boarding a ramp in a wheelchair, it is recommended that you face forward.

When boarding a lift or ramp with an EPAMD it is recommended that you face forward.

Securing a Mobility Device
You must allow the bus operator to secure your mobility device. However, the Americans with Disabilities Act states that if your mobility device cannot be secured, you may still ride the bus.

Belts
The bus is equipped with belts to secure wheelchairs and scooters. The belts on the majority of SamTrans buses are a retractable design, making it easy for bus operators to quickly secure the mobility device. All buses also have a lap belt (or lap and shoulder belt) to secure the passenger.

Back-Up Service
SamTrans bus operators are required to test the lift or ramp to make sure it is working properly before starting their route. If the lift fails to operate when the bus is in service, the bus operator will call the dispatcher to determine when the next bus is scheduled to arrive. If the bus will arrive within 30 minutes and the weather is good and/or there is a bus shelter you can wait in, the operator will ask you to wait for the next bus. Otherwise, the dispatcher will send a paratransit vehicle to transport you. If the ramp fails to operate electronically, the operator can deploy it manually.

We appreciate your comments.
Call 1-800-660-4287
(TTY) 650-508-6448
1250 San Carlos Ave.
San Carlos, CA 94070-1306

12/23/09 - pb/rl