Previous Surveys

SamTrans Triennial Customer Survey

Every three years, SamTrans conducts an extensive onboard questionnaire to understand who their customers are and why they ride.  It also provides valuable information regarding areas that customers think should be improved.

The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

SamTrans Triennial Customer Survey 2015 - (PDF, 1,59 MB) 
SamTrans Triennial Customer Survey 2015 - Tables - (PDF, 1 MB)

SamTrans Triennial Customer Survey 2012 - (PDF, 2.14 MB) 
SamTrans Triennial Customer Survey 2012 - Tables - (PDF, 865 KB)

SamTrans Triennial Customer Survey 2009 - (PDF, 1.16 MB)
SamTrans Triennial Customer Survey 2009 - Tables - (PDF, 1.16 MB)