Previous Surveys

SamTrans Triennial Customer Survey

Every three years, SamTrans conducts an extensive onboard questionnaire to understand who their customers are and why they ride.  It also provides valuable information regarding areas that customers think should be improved.

The results, including customer trip characteristics, demographics, service satisfaction and sources of information, are available in this summary report.

SamTrans Triennial Customer Survey 2015 - (PDF, 1,59 MB) 
SamTrans Triennial Customer Survey 2015 - Tables - (PDF, 1 MB)

SamTrans Triennial Customer Survey 2012 - (PDF, 2.14 MB) 
SamTrans Triennial Customer Survey 2012 - Tables - (PDF, 865 KB)

SamTrans Triennial Customer Survey 2009 - (PDF, 1.16 MB)
SamTrans Triennial Customer Survey 2009 - Tables - (PDF, 1.16 MB)

 

SamTrans Paratransit Triennial Customer Survey 

Every three years, SamTrans conducts an extensive phone interview survey to better understand ridership characteristics of paratransit customers, such as demographic and trip purpose, and assess key passenger satisfaction components, among other measures. 

SamTrans Paratransit Customer Survey Report 2017 - (PDF, 2.1 MB)

SamTrans Paratransit Customer Survey Report 2015 - (PDF, 1.3 MB)