SamTrans Mobile App Modernizes Ticketing, Real Time Bus Location, Trip Planning

SamTrans Mobile App Modernizes Ticketing, Real Time Bus Location, Trip Planning

 

On September 4, SamTrans will launch SamTrans Mobile, the transit agency’s official mobile application. SamTrans Mobile will allow riders to purchase and activate tickets from their smartphone devices, plan trips and get real-time bus location and schedule information.

“Launching SamTrans Mobile is a top priority for our Board and has been one of the most popular amenities requested by SamTrans riders”, said San Mateo County Transit District Board Chair Charles Stone. “Reducing traffic congestion in our communities means making public transit a more viable, convenient, reliable option for travelers, and SamTrans Mobile makes great strides toward that goal.”

SamTrans Mobile will enhance the overall customer experience for riders by making it more convenient for customers to pay for and plan trips. Riders will also have access to real-time bus location information. The applications trip planner includes scheduling information for other transit services that SamTrans connects to, including Caltrain, Bay Area Rapid Transit (BART), San Francisco Municipal Railway (MUNI), Santa Clara Valley Transportation Authority (VTA), and Alameda County Transit.

At launch, mobile ticketing will be available for SamTrans bus and paratransit services, but the application was designed to eventually allow riders to purchase fares for other transit systems and mobility services. SamTrans products available for purchase include Adult fares and fares for passengers that qualify for youth, senior and disabled rider discounts. Redi-Wheel/RediCoast-eligible customers will also be able to pay for their fare using the mobile app.

SamTrans Mobile makes the payment process seamless and gives the most accurate information about when your bus will arrive. Ticket prices are the same as the cash fare and there are no additional fees. Tickets for multiple people can be purchased and stored on a single phone or in the cloud and will expire after 30 days. Tickets must be activated with a single tap prior to boarding the vehicle.

SamTrans Mobile can run on iOS and Android operating systems and will accept major credit and debit cards.

The Trip Planner option allows riders to enter a starting point and destination and see all available transit options to complete their trip. The My Account section allows riders to manage their stored information, add or remove on-file payment methods and view their transaction history.

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About SamTrans: SamTrans operates 70 routes throughout San Mateo County.  Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976. 

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Media Contact: Dan Lieberman, 650.508.6385