SamTrans Service Changes Suspend ECR Rapid Due to Operator Shortage

SamTrans Service Changes Suspend ECR Rapid Due to Operator Shortage


The new SamTrans runbook goes into effect Sunday, January 19, and it includes the suspension of the ECR Rapid as well as other changes.

The ECR Rapid launched in June 2018, and while its ridership didn’t match that of the standard ECR route, it was carrying approximately 500 riders per day. However, the design of the route required multiple operators to be available, straining the operator staffing levels of the agency.

SamTrans currently has 312 operators needed to fill 337 positions, which has resulted in the cancellation of other runs. Suspending ECR Rapid allows SamTrans to more effectively cover all of its other routes until the agency can increase its staffing levels.

To that end, SamTrans has launched the Drive With Us campaign in order to recruit additional operators. This campaign aims to attract new operators by increasing the visibility of open positions, creating an employee referral program and attending recruitment events throughout the larger Bay Area.

SamTrans adjusts its scheduling and service operations three times a year to take into account changing traffic impacts, travel patterns and bus operator availability. The adjustments help improve on-time performance standards and make the bus system run more smoothly.

Members of the public interested in commenting on the changes can submit feedback through the SamTrans website.


About SamTrans: SamTrans operates 70 routes throughout San Mateo County.  Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.

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SamTrans News 

Media Contact: Dan Lieberman, 650-508-6385