Way2Go FAQ

  1. I’d like to participate in the Way2Go program, but my company/residential complex isn’t participating in the program. Am I eligible?
  2. As a company/residential complex, can we purchase Way2Go passes only for those employees/residents that are interested in using public transportation?
  3. Is the Way2Go Pass valid for Caltrain?
  4. What do we need to do to sign up for the program?
  5. Can the cost of the Way2Go Pass be shared with the resident/employee?
  6. Can two smaller companies, residential complexes or a non-profit “partner”?
  1. I’d like to participate in the Way2Go program, but my company/residential complex isn’t participating in the program.  Am I eligible?
    No.  You’re not eligible to purchase a Way2Go Pass as an individual, only the company/residential complex can participate.
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  2. As a company/residential complex, can we purchase Way2Go passes only for those employees/residents that are interested in using public transportation?
    No, all Way2Go participants are required to purchase a Way2Go Pass for all eligible employees/residents. Eligible employees are staff working more than 20 hours per week excluding contractors, consultants, interns and temporary employees. Eligible residents are people five years and older living in the residential complex, employees of the complex are not eligible.
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  3. Is the Way2Go Pass valid for Caltrain?
    No.  The Way2Go Pass is only valid on SamTrans fixed-route service.
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  4. What do we need to do to sign up for the program?
    Interested Way2Go participants must enter into an agreement with SamTrans which details the responsibilities for issuing, tracking and reporting on the status of the Way2Go passes the participant issues to its users.  To get started, the Way2Go participant submits a letter of intent verifying all of its eligible employees/residents.  If a participant is both business and residential, it may elect to include employees, residents or both.  If the Way2Go participant is a company, it must submit a sample of its photo identification badge to SamTrans for review and approval.  The Way2Go participant and SamTrans will then sign an agreement. Payment for the Way2Go passes is required before the stickers are issued to the participant and eligible employees/residents must fill out an online survey before receiving the sticker.
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  5. Can the cost of the Way2Go Pass be shared with the resident/employee?
    Yes. The Way2Go participant determines at what level they wish to cover the cost, so long as the price charged to Way2Go Pass recipients is within the limits set forth in the Way2Go agreement.
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  6. Can two smaller companies, residential complexes or a non-profit “partner”?
    No. Smaller residential complexes or companies might want to look at options like Commuter Check or other pre-tax employee benefit programs as a way to save money if the Way2Go program isn’t right for them.

4/14/15 maw