Farebox

SamTrans buses use state-of-the-art fareboxes.  The farebox accepts dollar bills, coins, tokens and magnetic-stripe tickets.  Magnetic-stripe tickets are similar in size to a credit card.  One side of the magnetic ticket has a stripe that contains the encoded ticket information that is read by the farebox. Magnetic-stripe tickets are either "dipped" or "swiped" in the farebox depending on the ticket type.

Dollar bills, coins and tokens should be inserted one-at-a time. The dollar bills should be flat and unfolded.  If possible, deposit exact fare.  If a customer overpays, the farebox will issue a Change Card, which is a magnetic-stripe card that can be used toward the bus fare on future SamTrans trips (Change cards expire one year from date of issue).

Local ride magnetic stripe tickets are “dipped” into the farebox, while Youth Monthly passes are “swiped”. 

Customers may purchase Day passes onboard the bus directly from the farebox.

Quick Links

  1. Farebox Top Tips
  2. Video: How to use
  3. Farebox Questions & Answers

 


Farebox Top Tips

  • Have your fare ready before boarding
  • Use flat bills and insert only one bill at a time
  • Drop coins one at a time to prevent jamming (coin acceptor is on the right-hand side)

 

Video: How to Use:

View the video on YouTubeHD HERE.


Farebox Questions & Answers
  1. What type of payment does the new farebox accept?
  2. Where do I insert my fare?
  3. What is a magnetic-stripe ticket?
  4. How do I know whether to dip or swipe a ticket?
  5. How do I take care of my magnetic ticket?
  6. How do I know if my ticket worked?
  7. What if the farebox cannot read my ticket?
  8. How do I swipe a ticket?
  9. What if I don't have exact change and overpay?
  10. What is a Change Card?
  11. Where can I use my Change Card?
  12. When does my Change Card expire?
  13. How do I use a Change Card or magnetic Local ride-value ticket?
  14. Can multiple Change Cards be used to pay my fare?
  15. Can I use a Change Card and cash or tokens to pay my fare?
  16. Why does my Change Card say "Day Pass"?
  17. How do I purchase a Day Pass?
  18. What route is the Day Pass accepted on?
  19. Does the farebox accept the Clipper card?
  1. What type of payment does the new farebox accept?
    The farebox will accept dollar bills, coins, tokens and magnetic-stripe tickets requiring a dip or a swipe.

  2. Where do I insert my fare?
    The coin drop is on the right side of the farebox, near the front, and the bill feeder is just above it.

    When inserting dollar bills, use flat, unfolded bills. The farebox accepts $1, $2, $5, $10 and $20 bills. No foreign currency is accepted. The farebox will not accept taped, counterfeit or torn bills.

    Coins and tokens must be inserted one at a time. All U.S. coins are accepted, including pennies and newer $1 coins.

    Do not force bills or tickets into the farebox; allow the farebox to pull them in.  Make sure they are accepted before going to your seat.

  3. What is a magnetic-stripe ticket?
    A magnetic-stripe ticket has a stripe that contains the ticket information. Magnetic tickets need to be "dipped" into the reader on the top left of the farebox or "swiped" through the channel on the top right, depending on the ticket type.

  4. How do I know whether to dip or swipe?
    Magnetic tickets will need to be "dipped" into the reader on the top left of the farebox or "swiped" through the channel on the top right, depending on the ticket type.

    Dipped
    Change Card
    Local ride-value ticket

    Swiped
    Day Pass
    Youth Monthly Pass
    Summer Youth Pass

  5. How do I take care of my magnetic ticket?
    Magnetic tickets should be kept clean, dry and away from magnets. Also, avoid exposing the ticket to extreme heat because it may demagnetize the ticket. Folded, scratched, torn, cut, written-on or laminated tickets interfere with or prevent the farebox from reading the magnetic stripe.

  6. How do I know if my ticket worked?
    If the ticket is rejected, the farebox will provide an audio and visual alert. If the ticket doesn't work, another form of valid fare payment will be required.

  7. What if the farebox can't read my ticket?
    There are no refunds, exchanges or replacements on SamTrans tickets. However, if your magnetic ticket stops working, please fill out the Request for Replacement Form. Replacements may not be granted for tickets that cannot be verified due to the ticket being damaged, torn or bent.

  8. How do I swipe a ticket?
    Hold the ticket so the magnetic stripe is facing you and gently swipe it through the reader keeping the cut corner up and on the left. As you swipe, keep the card flat and do not bend it.

  9. What if I don't have exact change and overpay?
    If you insert more money than is required for your fare, a Change Card will be issued. It is valid toward the fare on future bus rides.

  10. What is a Change Card?
    A Change Card is a stored-value card printed by the farebox when the amount of money inserted is more than the required fare. The value of the card will be printed on the back. When used for future rides, dip the card into the reader and the farebox will deduct the appropriate fare and issue it back showing your remaining balance. If there's not enough value on the card to pay the required fare, you will need to put additional cash or another Change Card(s) into the farebox. Change cards are only valid on SamTrans fixed-route buses and cannot be redeemed for cash, exchanged or refunded. Change cards expire one year from date of issue.

  11. Where can I use my Change Card?
    Change cards are only valid on SamTrans fixed-route buses and cannot be used on other transit agency systems.

  12. When does my Change Card expire?
    Change cards expire one year from date of issue.

  13. How do I use a Change Card or magnetic Local ride-value ticket?
    These tickets are "dipped" into the slot on the top left of the farebox with the picture side of the ticket facing you. When inserting the ticket, look for the directional arrow indicating the side to insert into the farebox. The value/ride is deducted and the farebox prints the deduction/balance and then pops the ticket out for retrieval.

  14. Can multiple Change cards be used to pay my fare?
    Yes, multiple Change cards may be dipped into the farebox to pay a single fare. They must be dipped one at a time.

  15. Can I use a Change Card and cash – or tokens – to pay my fare?
    Yes. Insert your Change Card first, and then pay any balance required with either cash or the appropriate token to pay the fare.

  16. Why does my Change Card say "Day Pass"?
    The Change Card and Day Pass are printed on the same ticket by the farebox. You can see what ticket you have by looking at the side of the ticket with the magnetic stripe. For a Day Pass, you will need to swipe the ticket. For a Change Card, you will need to dip it.

  17. How do I purchase a Day Pass?
    Day passes are available for purchase on the bus with cash, Change cards or a combination of both. Tokens cannot be used to purchase a Day Pass. If you are purchasing a Day Pass, you must tell the bus operator before inserting money.

  18. What route is the Day Pass accepted on?
    The Day Pass is valid on all fixed-route buses and carries a local-ride value. The ride value may be applied to any route with a higher ride value by paying the difference in cash, tokens, Change cards or Local-ride value tickets.

  19. Does the farebox accept the Clipper Card?
    No. The Clipper Card must be tagged at the Clipper card reader located to the right of the farebox.

5/31/13 - maw