Title VI

 

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  • Title VI
  • office of civil rights
 

Compliance Program

SamTrans’ Title VI Program is updated every three years to demonstrate the agency’s commitment in implementing and enforcing federal requirements concerning Title VI of the Civil Rights Act of 1964. The Title VI Program includes:

  • The notices to public regarding the public’s rights under Title VI of the Civil Rights Act of 1964
  • The complaint form and procedure for Title VI discrimination based on race, color, and national origin
  • A list of transit-related Title VI investigations, complaints, and lawsuits pending since the last Title VI Program submission
  • The language assistance services SamTrans provides to limited English proficient (LEP) communities
  • Public Participation Plan and summary of outreach efforts made since the last Title VI Program submission
  • Demographic information on membership of non-elected committees, including the Citizens Advisory Committee
  • SamTrans’ service area and demographic profile of service area, including ridership survey results
  • SamTrans’ adopted Service Standards and Policies, including results of service monitoring under the standards and policies 
  • Results of equity analyses for any facilities constructed since the last Title VI Program submission
  • Results of equity analyses for fare and service changes made since the last Title VI Program submission
  • Record of Board consideration and adoption of the Title VI Program

SamTrans Title VI 2025 Program (Complete)

Language Assistance Plan

SamTrans’ Language Assistance Plan describes how the agency provides meaningful access to its programs, services, and information for people with limited English proficiency (LEP), consistent with Title VI of the Civil Rights Act of 1964. The plan helps SamTrans identify language needs in the communities it serves and outlines the tools and procedures used to support access, such as translation of vital documents, interpretation services, multilingual outreach, and staff guidance.

As part of its Title VI Program, SamTrans uses the Language Assistance Plan to evaluate which languages are most needed, determine when language services should be provided, and support equitable access to transit information and public participation opportunities. The plan is a key part of SamTrans’ ongoing efforts to reduce language barriers and ensure that all community members can meaningfully engage with and benefit from SamTrans services.

Please access the Executive Summary of the Language Assistance Plan for more information. 

SamTrans Language Assistance Plan (Executive Summary)

FAQs (Frequently Asked Questions)

What is Title VI?

Title VI of the Civil Rights Act of 1964 is a federal regulation that protects people from discrimination on the basis of race, color or national origin in programs, services, or activities that receives federal assistance.

Who is Protected Under Title VI?

Riders and customers accessing services of SamTrans are protected under Title VI. SamTrans is committed to meeting its regulatory requirements under Title VI and ensuring meaningful access to its services and activities for low-income, people of color, and limited English proficient individuals. Title VI protects all persons in the United States, whether or not they are a U.S. citizen.

How does Title VI benefit SamTrans Riders and Communities?

SamTrans provides meaningful assistance to its customers in their primary language. Customers can call 1-800-660-4287 to request assistance in multiple languages.

Free language assistance at SamTrans meetings is also available.

If requesting interpretation or written materials, please contact TitleVI@samtrans.com at least 72 hours prior to the event.


FAQ Translations


CONTACT:

Title VI Administrator 
TitleVI@samtrans.com

Any person who believes they have been discriminated against based on race, color, or national origin with regard to transit services delivery has the right to file a complaint within 180 days of the alleged incident.

You may download a complaint form below or request one through the following:


Phone: 1-800-660-4287 (TTY 650-508-6448) 
Email: TitleVI@samtrans.com. 
Submit in Writing: Office of Civil Rights, 166 N Rollins Rd., Millbrae, CA

You may also file a complaint with the Federal Transit Administration through its Office of Civil Rights:

Title VI Program Coordinator, East Building, 5th floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.


Complaint Forms