SamTrans is proud of its safety and security record. For your safety, all activities on the bus are recorded on video and audio to aid in the prosecution of any crime committed, including vandalism.

Security Tips

  • Emergency: If it's an emergency, immediately call 911.
  • See Something Say Something: If you see anything suspicious or witness unlawful activity, notify the bus operator or call the Transit Police at 1-877-723-7245.
  • Always stay alert to your surroundings, including other people nearby. Wait for the bus in well-lit areas—many SamTrans shelters have solar-powered lighting.

Transit Travel Tips

After boarding the bus:

  • Hold on to railings and steady yourself to prevent falls.
  • Familiarize yourself with bus exits.
  • Listen for bus announcements.

To have the best ride possible, please follow these transit tips:

  • Plan your trip. SamTrans buses stop only at designated stops. Know in advance where you want to get off. Ask the operator if unsure.
  • Be ready to board. Fold strollers and stow them under the seat. Have fare ready.
  • Dress appropriately. Shirts and shoes are required.
  • No eating or drinking onboard.
  • No smoking or e-cigarettes on buses or at bus stops.
  • Yield seats behind the operator to seniors or customers with disabilities.
  • Scooters: Must be folded and stored while on the bus. Non-folding scooters are not permitted.
  • Radios and music players: Use earphones only.
  • Cell phone use: Keep calls minimal and speak quietly.
  • Stop requests: Pull the cord before the bus reaches your stop.
  • Bike racks: Let the operator know before you remove your bike.
  • Exiting: Use the rear door unless removing a bike, allowing boarding passengers to use the front door.
  • Enjoy the ride!

New Policy: E-Bikes and E-Scooters on SamTrans Buses 

Effective immediately:

  • E-Scooters: Must be folded or stored so they do not block aisles.
  • E-Bikes: Allowed inside the bus only if exterior bike racks are full, and must be placed in the designated ADA area.
    • If a passenger with a disability requires the ADA area, you must relocate your e-bike or wait for the next bus.

Thank you for helping keep buses safe and accessible for all riders.

Partnerships & Safety 

SamTrans partners with the San Mateo County Sheriff’s Office Safety Transit Bureau to ensure safe travel.

Tags

  • safety
  • security