To modernize and better meet the needs of our customers, SamTrans is offering an on-demand service called SamTrans OnDemand. The rideshare service replaces FLX Pacifica starting May 6, 2019 and will serve a designated area encompassing Linda Mar and southern Pacifica.
|OnDemand Service Area||FLX Pacifica
(ends May 4, 2019)
|SamTrans Bus Routes|
- The previous FLX Pacifica route was a mix of fixed and flexible routing. SamTrans OnDemand provides corner-to-corner transportation within the designated coverage area (see map above). In short - we’ll take you where you want, when you want.
- Book rides on-demand through the SamTrans OnDemand app or over the phone.
- New option to pay fare using a credit card when booking through the SamTrans OnDemand app.
What’s Staying the Same?
- The service still operates using shuttle vehicles Monday through Friday from 6:15 a.m. to 6:50 p.m. No trips can be booked after 6:30 p.m.
- Fares remain the same and riders still have the option to pay onboard with cash, Clipper, paper passes, or the SamTrans Mobile app. SamTrans does not accept payment over the phone.
- The SamTrans OnDemand shuttles can still carry up to two bikes onboard and are ADA accessible.
How Does it Work?
Download the SamTrans OnDemand App
Create an account (must be over the age of 13). Don't have a smartphone? Call Customer Service at 1-800-660-4287
Book a rideUse the app or call Customer Service. You can book using the app Monday through Friday, 6:15 a.m. to 6:30 p.m. or over the phone 7 a.m. to 6:30 p.m. Riders can book a trip for up to 5 passengers at a time (you + 4 others).
Track in real-time
We’ll tell you when your ride should arrive to pick you up through text message or app notification. Use the app to track your vehicle in real-time.
The SamTrans OnDemand App
Powered by Via Technologies, the SamTrans OnDemand app allows you to conveniently book and pay for your ride on your smartphone.
- Book and pay for your ride*
- Provides you with an estimated pick-up time
- Tracks your shuttle in real-time
- Provides trip notifications
*Note: Must be 13 years of age or older to set up an account in the app.
When does SamTrans OnDemand run?
OnDemand App Bookings
Monday through Friday
6:15 a.m. to 6:30 p.m.
Over the Phone Bookings
Monday through Friday
7 a.m. to 6:30 p.m.
How much does it cost?
|BUS FARE||One Way||Day Pass||Clipper|
|Youth & Eligible Discount||$1.10||$2.75||$1.00|
|NOTE: Exact change please. Driver does not make change.|
Frequently Asked Questions
Why is the FLX Pacifica changing?
SamTrans is replacing its FLX Pacifica scheduled loop/on-demand service with a year-long on-demand ride-share pilot called SamTrans OnDemand.
The goal of bringing ride-sharing to Pacifica is to improve mobility in the area and to determine whether an on-demand service like SamTrans OnDemand can provide a more convenient option for our current riders while also encouraging new riders to use the transit system.
SamTrans OnDemand allows riders to request a trip through a smartphone app or through the SamTrans Customer Service Call Center. Once a trip is requested, you are given an estimated wait time – wait times for service are subject to vehicle availability and demand. Once a trip is booked, the software dynamically routes the shuttle to pick you up, and if you have used a smartphone to book the trip, you can monitor the location of the shuttle live on a map
What will it be like to take SamTrans OnDemand?
Imagine a transit experience in which you can be picked up when you want. The on-demand shuttle will meet you at the spot closest to your location and will take you as close as possible to your destination within the service area. The shuttle is capable of seating 18 and accommodating seven standing passengers.
How do I book a ride?
Download the SamTrans OnDemand app on your smartphone and set up an account. You will have the option of entering your credit card in the secure system for payment or you can pay on arrival with cash, Clipper or the SamTrans Mobile ticketing app.
Type in your address and your destination. A shuttle will meet you at the spot closest to your location and will take you as close as possible to your destination within the service area. All trips must start and end within the service area. To set up an account, you must be 13 years or older.
How will I be notified if the shuttle is running late?
You can track your ride in-real time with the OnDemand app, and you’ll receive an app or text message notification.
Do I need a smartphone to book a ride?
No you don’t. Call SamTrans Customer Service at 1-800-660-4287 and one of our customer service representatives will be happy to assist you with booking a ride.
If you request a trip using the call-in number, you can sign-up for text alerts that’ll give you an updated estimated time of arrival.
Can I book a ride one day ahead of when I need a ride?
The service is fully on-demand, so, there is no pre-booking a ride.
What if I didn’t book a ride, but I see the shuttle. Can I ride anyway?
The service is fully on-demand. So, you must book a ride either through the app on your phone or call SamTrans Customer Service at 1-800-660-4287.
If my friends and I travel as a group, do I need to book individual rides or as a group?
Riders can book a trip for up to 5 total passengers (you + 4 friends or family). Just tap the + passengers icon to add riders to your trip. Individuals can pay when they board the shuttle.
What is the average wait time for the shuttle to arrive?
Average wait time is estimated to be approximately 16 minutes.
What does it cost to ride?
Is the shuttle ADA and bike accessible?
SamTrans On-Demand is bike and ADA- accessible. The shuttle can accommodate up to two bikes.
What are the service hours?
You can book using the app Monday through Friday, 6:15 a.m. to 6:30 p.m. or over the phone 7 a.m. to 6:30 p.m. The last trip of the day can be booked at 6:30 pm.
Where can I find the SamTrans OnDemand web page?
Whom do I contact if I left an item on the shuttle?
Please complete the lost and found form at www.samtrans.com/lostandfound.
We Want Your FeedbackTell us what you think about the new FLX OnDemand service by providing feedback in the app or by calling SamTrans Customer Service at 1-800-660-4287.
Booking & Trip Planning
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