Following this year’s 30th anniversary of the Americans with Disabilities Act, the SamTrans Board of Directors declared October “Disabilities Awareness Month” at their monthly public meeting, reaffirming the agency’s commitment to providing high quality service for all passengers.
SamTrans’ annual tradition also seeks to raise awareness about the difficulties facing persons with mobility impairments, publicizes new opportunities to meet their needs and draws specific attention to the agency’s ongoing efforts to serve this community.
All SamTrans buses are equipped with lifts or ramps that can be used by people who use mobility devices or cannot climb steps. Each standard bus also has a kneeling feature that lowers the front end so that the first step is easier to reach. The side-facing seats in front of every standard bus are designated as priority seating for seniors and persons with disabilities, including passengers with service animals, such as guide dogs. SamTrans also offers discounted fares for disabled passengers in addition to travel training for people with mobility impairments.
In the past year, SamTrans has accomplished the following achievements regarding service for disabled passengers:
· Provided nearly 200,000 paratransit trips to eligible riders through Redi-Wheels, and 21,089through RediCoast.
· Processed2,245 applications for San Mateo County residents to be eligible for paratransit service in fiscal year 2020.
· Launched RideNow, a taxi subsidy pilot program in North Fair Oaks, Redwood City and San Carlos.
· Approved procurement of an additional 14 paratransit minivans and 13 cutaway paratransit buses.
· Maintained a “zero trip denial” policy on Redi-Wheels and RediCoast.
· Provided travel training for new customers.
· Provided safe, reliable paratransit service for county residents.
Additional information about SamTrans' services, including travel tips for passengers with mobility impairments, can be found online at http://www.samtrans.com/Accessibility/Riding_with_a_Disability.html.
About SamTrans: SamTrans operates 70 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.
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