Shuttle Text Alerts

Certain conditions may delay or disrupt shuttle services managed by Caltrain, Commute.org, City of Menlo Park, and SamTrans. When possible, we use "route specific" Text Alerts to notify riders about schedule changes, stop or route adjustments, Shuttle Holidays and any other service related issues that could affect your commute to or from San Mateo County cities.

Text Alerts

Caltrain, Commute.org, City of San Mateo, and SamTrans recently introduced a Text Alerts program. Riders can sign up to receive alerts on their mobile phone by texting the Alert Code for their route to 833-426-6688. Alerts are sent only to subscribers in the event of service changes, interruptions and emergencies.

How to Sign Up

Text Alerts are "route specific" which means you will only get alerts for your route. To subscribe to an alert, simply text the Alert Code for your route (see below) to 833-426-6688. After you sign up, you will receive a text confirming your subscription. You can sign up for as many routes as you want.

Example: To sign up for Text Alerts on the Brisbane/Bayshore Caltrain shuttle, text BBCAlerts to 833-426-6688.

You can opt out of Text Alerts at any time by texting STOP to 833-426-6688. Message and data rates may apply depending on your cellular provider and plan.

Alert Codes


Route Name

City

Alert Code

Service Managed By

Brisbane/Bayshore Caltrain (BBC)

Brisbane

BBCAlerts

Commute.org

Brisbane/Crocker Park (BCP)

Brisbane

BCPAlerts

Commute.org

Burlingame/Bayside (BAY)
 
Burlingame BAYAlerts Commute.org

Burlingame Point (BPT)

Burlingame

BPTAlerts

Commute.org

Crosstown (M1)

Menlo Park

M1Alerts

Menlo Park

Daly City Bayshore (DCB)

Daly City

DCBAlerts

SamTrans

Daly City Seton (DCS)

Daly City

DCSAlerts

Commute.org

Foster City Commuter (FCC)

Foster City/San Mateo

FCCAlerts

Commute.org

Hillsdale Caltrain Commuter (HCC)

San Mateo

HCCAlerts

Commute.org

Marsh Road (M3)

Menlo Park

M3Alerts

Menlo Park

Menlo Park Shopper (SHP)

Menlo Park

SHPAlerts

Menlo Park

Midpoint (MPT)

Redwood City

MPTAlerts

Commute.org

Millbrae/Burlingame Commuter (MBC)

Millbrae/Burlingame

MBCAlerts

Commute.org

North Foster City (NFC)

Foster City

NFCAlerts

Commute.org

One Tower Place (OTP)

South San Francisco

OTPAlerts

Commute.org

Oyster Point BART (OPB)

South San Francisco

OPBAlerts

Commute.org

Oyster Point Caltrain (OPC)

South San Francisco

OPCAlerts

Commute.org

Oyster Point Ferry (OPF)

South San Francisco

OPFAlerts

Commute.org

Redwood Life Caltrain (RLC)

Belmont/Redwood City

RLCAlerts

Commute.org

Seaport Centre (SEA)

Redwood City

SEAAlerts

Commute.org

Utah/Grand BART (UGB)

South San Francisco

UGBAlerts

Commute.org

Utah/Grand Caltrain (UGC)

South San Francisco

UGCAlerts

Commute.org

Utah/Grand Ferry (UGF)

South San Francisco

UGFAlerts

Commute.org

Willow Road (M4)

Menlo Park

M4Alerts

Menlo Park


Shuttle Contact Information

For General Information or to Report a Service Concern about:

SamTrans Managed Shuttle Service:

Please contact Customer Service at (800) 660-4287 or contact us online.

Commute.org Managed Shuttle Service:

Please contact the Commute.org Shuttle Department at (650) 588-1600 during regular office hours between (7:30 AM to 5:30 PM) or e-mail shuttles@commute.org.

City of Menlo Park Managed Shuttle Service:

Please contact the City of Menlo Park at (650) 330-6770 or e-mail transportation@menlopark.gov.