SamTrans continues to partner with other Bay Area transit agencies to develop common commitments and expectations to protect employees and passengers from COVID. From this work, we developed Riding Together—Bay Area Healthy Transit Plan to align the region’s public transportation providers around transit-related health and safety standards.
The Healthy Transit Plan was developed using information from local, state, national and international public health experts.
The plan calls for face coverings and hand washing, and recommends riders minimize talking onboard. Additionally, it recommends routine cleaning and disinfecting practices, as well as maximizing fresh air on board.
The Healthy Transit Plan is a living document and will be updated as conditions change.
Face Coverings
SamTrans requires passengers to wear a face covering when riding or waiting for the bus, in accordance with public health guidance.
Ventilation
Use of MERV-7 rated filters to reduce harmful airborne particulates. Fresh air enters our vehicles as doors are frequently opened and closed to allow for passengers to board or exit.
Staff Protocols
Temperature checks (e.g. thermal scanners) at facilities upon check-in. Providing educational materials on proper health measures. Supplies provided to staff (e.g. masks, hand sanitizers). Installation of operator barrier onboard buses.
Cleaning
SamTrans cleans all buses daily to keep passengers and staff safe. We sanitize regularly with products listed by the EPA to be effective against SARS-CoV-2.
Customer Service
Please check timetables for current information or call Customer Service: 1-800-660-4287 (7am to 7pm, weekdays; 8am to 5pm weekends).
The Customer Service window (1250 San Carlos Ave, San Carlos) is open from 8:30 am to 5:00 pm, Monday - Friday. Visit Clipper Card to set up autoload.
See Official Press Releases RESOLUTION NO. 2020-37
