Customer Service

For fastest service, call Customer Service at 1.800.660.4287 

Or, fill out the feedback form.

Hearing Impaired (TTY): 650.508.6448 

Hours of Operation: Monday-Friday 7am-7pm 

Weekends and Holidays: 8am-5pm 

Accessibility

If you have a disability, public transportation can be your ticket to increased independence. For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.

Additional Information

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287. 

Lost and Found

SamTrans collects and logs items left on buses and Redi-Wheel vehicles, except if it's perishable (food).  If you left something on a bus or Redi-Wheels, complete the form  to report the lost item.  It takes approximately 48 hours to process found items. If your item is found, SamTrans will contact you.  

Security Counter: Weekdays 8am-5pm  

Ticket Booth

Ticket booth located at San Mateo County Transit District HQ at 1250 San Carlos Ave, San Carlos, CA 94070

  • Ticket booth Hours: Monday-Friday 8:30am-5:30pm
  • Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
  • Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Refunds

Cash fares require exact change. No change cards or refunds are issued for overpayment.

Please visit samtrans.com/fares/how-buy/farebox for additional information.

Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.

Emergencies 911

Transit Police 1-877-723-7245

Office Information 1-650-508-6200

Other Contact Information

samtrans.com/about-samtrans/board-directors  

Please use the feedback form. Alternatives: You may call Customer Service during normal business hours at 1.800.660.4287.

To sign up for or manage newsletter, notice, minutes & agenda settings, please visit samtrans.com/subscription You may also unsubscribe.  

Our office is closed on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Office Information

Address: 1250 San Carlos Ave. San Carlos, CA 94070 

Phone: 1.650.508.6200 

Helpful Resources

Feedback Form

Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.

Please do not use this comment form to request transit information. Instead, call us at one of the phone numbers above.

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