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Headquarters Relocation - New Location Effective May 18, 2026

166 N. Rollins Road Millbrae, CA 94030

GETTING TO THE NEW LOCATION

Train

Option 1 - Caltrain

  • Board Caltrain at San Carlos Station
  • Travel northbound to Millbrae Station
  • From Millbrae Station, the new headquarters is a short walk away

     

Bus

Option 2 - SamTrans

  •  Board the SamTrans ECR north at El Camino Real and San Carlos Ave
  • Use the El Camino/Linden stop in Millbrae
  • Use the Millbrae Transit Center to cross over Caltrain and BART services to 166 N. Rollins Road
     

Plan Ahead

Please allow extra travel time when visiting the new location, especially during your first visit.

QR Code for new headquarters in Millbrae

SCAN FOR MAP LOCATION

Map of the new Headquarters Location

Customer Service

For fastest service, call Customer Service at 1.800.660.4287 

Or, fill out the feedback form.

Hearing Impaired (TTY): 650.508.6448 

Hours of Operation: Monday-Friday 7am-7pm 

Weekends and Holidays: 8am-5pm 

Accessibility

If you have a disability, public transportation can be your ticket to increased independence. For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at 650-508-6247 or dubostc@samtrans.com.

Additional Information

If you have a service complaint or compliment, please contact Customer Service at 1-800-660-4287. 

Lost and Found

If you left something on a bus or SamTrans vehicle, complete the form to report the lost item. It takes approximately 48 hours to process found items. If your item is found, SamTrans will contact you with pickup instructions.

You will be required to show a valid ID.

Pickup is by appointment only. To ensure your item is ready for pickup, arrangements must be made in advance by phone.

Website: samtrans.com/lost

Ticket Booth

We've moved!

Ticket booth located at San Mateo County Transit District HQ at 166 N Rollins Rd., Millbrae, CA 94030.

  • Ticket booth Hours: Monday-Friday 8:30am-5:00pm
  • Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
  • Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Refunds

Cash fares require exact change. No change cards or refunds are issued for overpayment.

Please visit samtrans.com/fares/how-buy/farebox for additional information.

Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.

Emergencies 911

Transit Police 1-877-723-7245

Office Information 1-650-508-6200

Other Contact Information

samtrans.com/about-samtrans/board-directors  

Please use the feedback form. Alternatives: You may call Customer Service during normal business hours at 1.800.660.4287.

To sign up for or manage newsletter, notice, minutes & agenda settings, please visit samtrans.com/subscription You may also unsubscribe.  

Our office is closed on the following holidays:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King Day
  • Memorial Day
  • Independence Day 
  • Labor Day 
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Office Information

Address: 166 N Rollins Rd., Millbrae, CA 94030

Phone: 1.650.508.6200 

Helpful Resources

Feedback Form

Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.

 

Please do not use this comment form to request transit information. Instead, call us at one of the phone numbers above.

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Comment *

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How can we help you?

Whether you have a question about your commute, lost an item, or want to share your experience, we're here to listen. Select a topic below to get started.

Emergencies: 911
Transit Police: 1-877-723-7245
Office Information: 1-650-508-6200

Office Location: 166 N. Rollins Road Millbrae, CA 94030

Lost & Found

If you left something on a bus or vehicle, complete the form to report the lost item.  It takes approximately 48 hours to process found items. If your item is found, SamTrans will contact you.   

If your item is found, Caltrain will contact you.   

Security Counter Hours: 
Monday–Friday: 8:00 AM – 4:45 PM
Lunch: 12:00 PM – 1:00 PM
Weekends & Holidays: Closed
 

Report Lost Item

Ticketing Support

Ticket booth located at San Mateo County Transit District HQ at 166 N. Rollins Road Millbrae, CA 94030

  • Ticket booth Hours: Monday-Friday 8:30am-5:00pm
  • Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
  • Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

Fare Information

Accessibility

If you have a disability, public transportation can be your ticket to increased independence. 

For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at  650-508-6247 or dubostc@samtrans.com.


 

Accessibility & SamTrans

Media Relations

You may visit our Blog, Newsletter, or News to keep up with special events.   

News & Blog

Refunds

Cash fares require exact change. No change cards or refunds are issued for overpayment. Please visit samtrans.com/fares/how-buy/farebox for additional information. 
Clipper: For information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1.877.878.8883.

Refunds

Public Records Request

Please fill out the online request form for fastest service. 

Get Help

Newsletters & Notices

To sign up for, or manage: newsletters, notices, minutes, or agenda settings.

Manage Here

Board of Directors

Feedback can be sent via feedback form, samtrans@customerservice.com, or board@samtrans.com, or via phone at 1.800.660.4287. Public comments may be emailed to publiccomment@samtrans.com.

Learn More

Effortless with SamTrans

Learn how SamTrans makes riding simpler with easy tools, rider tips, and convenient options designed to help you plan trips, pay fares, and get where you’re going with less hassle.

Explore Effortless

Need Additional Assistance?

If you need additional help, please contact Customer Service for fastest service. 

Phone Support: 1-800-660-4287

Hearing Impaired (TTY): 1-650-508-6448

Email: customerservice@samtrans.com

Hours of Operation: Monday-Friday 7am-7pm

Weekends and Holidays: 8am-5pm

Office Address

166 N. Rollins Road Millbrae, CA 94030
 


Ticket Booth
 

Ticket booth located at San Mateo County Transit District HQ at 166 N. Rollins Road Millbrae, CA 94030
 

  • Ticket booth Hours: Monday-Friday 8:30am-5:00pm
  • Closed: Ticket booth will close: 10am-10:15am, 12pm-12:30pm, 2:30pm-2:45pm
  • Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day