Paratransit is for persons with disabilities who cannot independently use regular SamTrans bus service some of the time or all of the time. The San Mateo County Transit District provides paratransit using Redi-Wheels on the bayside of the county and RediCoast on the coastside. Trips must be prearranged.
All of SamTrans' buses are accessible, and many persons with disabilities are able to use the regular fixed-route bus service. However, if you are unable to use fixed-route transit for some or all of your trips, you may be eligible for paratransit. If you're not sure whether you're able to use the regular bus, call SamTrans at 650-508-6241.
SamTrans offers an incentive to ADA Certified Redi-Wheels and RediCoast paratransit customers. With a currently valid Redi-Wheels or RediCoast ADA identification (ID) card, they are allowed to ride all regular fixed-route SamTrans routes without paying a fare. If the Redi-Wheels or RediCoast ID card has the “PCA Yes” notation on it, their Personal Care Attendant may accompany them free of charge.
The Americans with Disabilities Act of 1990, better known as ADA, is federal legislation that guarantees persons with disabilities full and equal access to the same services and accommodations that are available to people without disabilities. The ADA requires public transit operators to provide paratransit service to persons with disabilities that is comparable to the level of fixed-route service provided. Persons with disabilities who cannot independently ride fixed-route transit may be eligible for paratransit service.
SamTrans is a proud member of the San Mateo County Paratransit Coordinating Council. The PCC is an organization dedicated to improving the quality and availability of paratransit services in San Mateo County.
Reservations are available with the paratransit program for certified customers.
For information on obtaining visitor status for paratransit, please call 650-508-6241.
Answers to frequently asked questions are available HERE or in Paratransit Riders Guide HERE (PDF, 2034KB).
Information about the latest Paratransit Customer Survey conducted by SamTrans, click here.
If you still have questions, please don't hesitate to call SamTrans at 1-800-660-4287 or for (TTY only) 650-508-6448.
Due to the COVID-19 outbreak, the PAL and PCC meetings will be conducted as a teleconference meeting pursuant to the provisions of the Governor’s Executive Orders N-25-20 and N-29-20, which suspends certain requirements of the Ralph M. Brown Act. The public may not attend this meeting in person. PCC members, staff and the public may participate remotely via Zoom.