Title VI

SamTrans operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act of 1964.

Compliance Program


SamTrans’ Title VI Program is updated every three years to demonstrate the agency’s commitment in implementing and enforcing federal requirements concerning Title VI of the Civil Rights Act of 1964. The Title VI Program includes:

  • The notices to public regarding the public’s rights under Title VI of the Civil Rights Act of 1964
  • The complaint form and procedure for Title VI discrimination based on race, color, and national origin
  • A list of transit-related Title VI investigations, complaints, and lawsuits pending since the last Title VI Program submission
  • The language assistance services SamTrans provides to limited English proficient (LEP) communities
  • Public Participation Plan and summary of outreach efforts made since the last Title VI Program submission
  • Demographic information on membership of non-elected committees, including the Citizens Advisory Committee
  • SamTrans’ service area and demographic profile of service area, including ridership survey results
  • SamTrans’ adopted Service Standards and Policies, including results of service monitoring under the standards and policies 
  • Results of equity analyses for any facilities constructed since the last Title VI Program submission
  • Results of equity analyses for fare and service changes made since the last Title VI Program submission
  • Record of Board consideration and adoption of the Title VI Program

SamTrans Title VI 2019 Program [Document]


FAQs (Frequently Asked Questions)


What is Title VI?

Title VI of the Civil Rights Act of 1964 is a federal regulation that protects people from discrimination on the basis of race, color or national origin in programs, services, or activities that receives federal assistance.

Who is Protected Under Title VI?

Riders and customers accessing services of SamTrans are protected under Title VI. SamTrans is committed to meeting its regulatory requirements under Title VI and ensuring meaningful access to its services and activities for low-income, people of color, and limited English proficient individuals. Title VI protects all persons in the United States, whether they are a U.S. citizen.

How does Title VI benefit SamTrans Riders and Communities?

SamTrans provides meaningful assistance to its customers in their primary language. Customers can call 1-800-660-4287 to request assistance in multiple languages.

Free language assistance at SamTrans meetings is also available.

If requesting interpretation or written materials, please contact TitleVI@samtrans.com at least 72 hours prior to the event.


FAQ Translations

 

 



CONTACT:

Title VI Administrator 

TitleVI@samtrans.com


Any person who believes they have been discriminated against based on race, color, or national origin with regard to transit services delivery has the right to file a complaint within 180 days of the alleged incident.

You may download a complaint form below or request one through the following:

Phone: 1-800-660-4287 (TTY 650-508-6448)

Email: TitleVI@samtrans.com.

Submit in Writing: Office of Civil Rights, 1250 San Carlos Ave, San Carlos, CA

You may also file a complaint with the Federal Transit Administration through its Office of Civil Rights:

Title VI Program Coordinator, East Building, 5th floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.


Complaint Forms

 

 

Any person who believes they have been discriminated against based on race, color or national origin with regard to transit services delivery has the right to file a complaint within 180 days of the alleged incident. You may download a complaint form below or request one by calling 1-800-660-4287 (TTY 650-508-6448), or by email: TitleVI@samtrans.com. You also may file a complaint with the Federal Transit Administration through its Office of Civil Rights, Title VI Program Coordinator, East Building, 5th floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.

SamTrans está comprometido a garantizar que toda persona goce de la distribución equitativa de servicios y instalaciones sin importar las cuestiones de raza, color u origen nacional, de conformidad con el Tí­tulo VI del Acta de Derechos Civiles de 1964. Para obtener información sobre el programa Caltrain Title VI, visite uno de los siguientes sitios web.

Cualquier persona que se sienta ví­ctima de discriminación por motivos de raza, color u origen nacional en relación con la prestación de servicios de transporte tiene el derecho de presentar una queja dentro de los 180 dí­as del supuesto incidente. Usted puede descargar un formulario de queja (abajo) o solicitarun formulario, llamando al numero1.800.660.4287 (TTY 650.508.6448), por email: TitleVI@samtrans.com. También puede presentar quejas al Federal Transit Administration por medio de la oficina, "Office of Civil Rights", con el coordinador de programa del Title VI ubicado en el quinto piso-TCR del edificio oeste, 1200 New Jersey Ave., SE, Washington, DC 20590.

Title VI Fare Equity Analysis: Youth Unlimited Program, July 2022

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