The information we receive depends on what you do when visiting our site. You provide personal information to us, if at all, on a voluntary basis. In addition, we receive aggregated information about users as a whole.
Personal Information Collected
Personal information that may be collected includes first and last name, e-mail address, phone number, service used, and any comments, feedback or inquires that you send to us.
Our site's "Subscribe" area requires customers to provide an e-mail address. We use this information to send you updates to the page(s) you decide. We reserve the right to send major service change and fare messages to all subscribers. Users may opt out or in at any time.
When you place an online order, the personal information collected may include your name, e-mail address, phone number, street address (billing and shipping), credit card information, etc. It may also include information you submit about other people, including the name and address of a gift recipient.
Aggregated Information Collected
We receive certain types of information about general activity at the SamTrans' website. This does not include personal identifying information, but does include how many times the website is visited, what pages or search terms are frequently requested, what domain names (e.g., "aol.com") visitors are coming from and the date and time of each visit. This information is gathered and compiled into an aggregate form for statistical analysis and reporting. These reports track website activity overall rather than on an individual level.
Use of Information
The personal information you voluntarily provide is used to fulfill your requests. The comments, feedback or inquiries that you provide to us will be used to try to improve SamTrans and the services that it provides. SamTrans does not sell, trade, or rent your personal information to anyone, or disclose personal information except in the following instances:
- When you make an online purchase, SamTrans provides your personal information to third parties for the purpose of processing your order only, e.g., shipping agents and any gift recipient you designate.
- When law requires disclosure. Please note that comments, feedback or inquiries that you provide may be considered a public record once you provide it and may be subject to public inspection and copying if not otherwise protected by federal or state law.
Because aggregated information does not include personal identifying information, we cannot use aggregated information to identify you. Rather, we use aggregated information to help determine things like which areas of SamTrans' website you prefer, based on traffic to those areas, peak traffic hours, etc. This helps us continue to build a better website for you. We may disclose aggregated data to third parties (such as advertisers) or include it in public records.
Opt Out/Opt In
SamTrans allows users to opt out of receiving e-mail from us. To opt out of our mailing list you can unsubscribe or send us an e-mail to remove your address from the subscribed mailing list.
This site contains links to other sites. SamTrans is not responsible for the content or privacy practices of these sites.
Services Provided through Third Party Vendors (including Mobile Trip Planning and Ticketing App Services and Online Store)
From time to time, SamTrans may work with third party vendors or consultants that provide services to consumers or the general public that may relate to or work with the services provided by SamTrans. These third parties may collect your personal information when you choose to use their services, such as your first and last name, e-mail address, phone number, travel pattern data, credit card number, and the SamTrans stations that you travel to and from. These third parties' collection and use of your personal information is governed by their respective privacy policies.
This Policy is intended to cover the collection of information through the site from residents of the United States. If you are not a resident of the United States or are visiting our website from outside the United States, and submit any of your personal information through the site, please be aware that your information may be transferred to, stored in, or processed in the United States. The data protection and similar laws of the United States may be different than those in other parts of the world.
Kids: An Important Notice
In keeping with the Children's Online Privacy Protection Act, children under 13 years of age must have permission from a Parent or Legal Guardian before providing personal information as described above. If you are under 13 years of age, you must obtain Parental Consent to register or to submit comments, feedback or inquiries. SamTrans will not knowingly receive personal information from children less than 13 years of age who have not received prior Parental Consent. Any personal information from a child stored by SamTrans will be deleted upon written request from the child's Parent or Legal Guardian. Deletion requests should be addressed to:
San Mateo County Transit District
1250 San Carlos Avenue
P.O. Box 3006
San Carlos, California USA 94070-1306
Amended: 10/21/04; 6/30/10; 8/31/11; 5/20/16; 8/29/18;11/10/2022