If you left something on a bus or vehicle, complete the form to report the lost item.  It takes approximately 48 hours to process found items. If your item is found, SamTrans will contact you.   

If your item is found, SamTrans will contact you.   

Security Counter Hours: 
Monday–Friday: 8:00 a.m. - 4:45 p.m.
Lunch: 12:00 p.m. - 1:00 p.m.
Weekends & Holidays: Closed

Ticket booth located at San Mateo County Transit District Headquarters at 166 N. Rollins Road Millbrae, CA 94030
 

• Ticket booth hours: Monday-Friday 8:30 a.m. - 5:00 p.m.
• Ticket booth will close: 10 a.m. - 10:15 a.m., 12 p.m. - 12:30 p.m., 2:30 p.m. - 2:45 p.m.
• Ticket booth closed on holidays: New Year's Eve, New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day

If you have a disability, public transportation can be your ticket to increased independence. 

For ADA concerns, please contact Tina Dubost, Acting ADA Coordinator at  650-508-6247 or dubostc@samtrans.com.

You may visit our Blog, Newsletter, or News to keep up with special events.   

Cash fares require exact change. No change cards or refunds are issued for overpayment. 

For refund information regarding your Clipper Account, please contact Clipper® at www.clippercard.com or 1-877-878-8883.

Please fill out the online request form for fastest service. 

To sign up for, or manage: newsletters, notices, minutes, or agenda settings.

Feedback can be sent via feedback form, by emailing us at 
samtrans@customerservice.com, or board@samtrans.com, or calling 1-800-660-4287. Public comments may be emailed to 
publiccomment@samtrans.com.

Learn how SamTrans makes riding simpler with easy tools, rider tips, and convenient options designed to help you plan trips, pay fares, and get where you’re going with less hassle.