Executive Summary

April Chan

April Chan

General Manager/CEO

In 2025, SamTrans strengthened its commitment to providing safe, reliable, and equitable public transportation across San Mateo County. Guided by strategic priorities focused on service quality, sustainability, and community engagement, the agency delivered improvements that enhanced mobility for all riders.

Key achievements in 2025 include:

  • Service Enhancements: SamTrans implemented targeted route adjustments and increased service frequency on high-demand corridors to better connect communities and improve on-time performance.
  • Sustainability and Innovation: The agency continued transitioning its fleet toward zero-emission vehicles, advancing clean transportation solutions and reducing environmental impact.
  • Equity and Accessibility: SamTrans expanded initiatives to improve accessibility for seniors, riders with disabilities, and underserved communities, ensuring transportation remains inclusive.
  • Community Engagement: Through robust outreach and partnerships, the agency strengthened communication with riders, local governments, and community organizations, enabling feedback-driven decision-making.

Looking ahead to 2026 and beyond, SamTrans will continue its focus on sustainable growth, innovative mobility solutions, and equitable service delivery.

Top Accomplishments

Photo of SamTrans bus in foreground; Caltrain EMU in background
Board backs major regional transit move plan

The decision clears a path for new funding opportunities that would strengthen local service, enhance long-term reliability, and support collaborative Bay Area transit efforts.

SamTrans bus next to charging station
Agency launches major zero-emission upgrade

A new charging project will power the next generation of cleaner buses, boosting reliability, expanding sustainability efforts, and preparing the fleet for a fully modernized, climate-friendly future.

Fleet of SamTrans buses
New 10-year plan maps out big upgrades ahead

The comprehensive strategy outlines investment priorities designed to enhance service quality, modernize infrastructure and guide long-term growth. 

People crossing street near SamTrans buses
Smart schedule updates make transfers easier

Riders benefit from new coordination between bus and rail agencies along the Peninsula, with improved connections at major hubs like Daly City BART and Palo Alto Caltrain. 

Additional Key Achievements

Person standing near crosswalk
El Camino Real envisioned to become a people-first boulevard

A sweeping corridor-wide initiative launches to reinvent the historic El Camino Real with wider sidewalks, protected bike lanes, dedicated bus lanes and lush streetscapes — aiming to make travel safer and more inviting for everyone.

People sitting behind tables at Equity in Infrastructure Project event
SamTrans supports Bay Area infrastructure equity

A group of Bay Area transit agencies has joined forces under the Equity in Infrastructure Project’s pledge — signaling a major step toward expanding contracts for historically underutilized businesses.

Group of students boarding bus
SamTrans launches new policy to boost safety

The new policy framework empowers the agency to temporarily restrict passengers from riding SamTrans who engage in dangerous or disruptive conduct — a step toward reinforcing well-being for everyone on board our buses. 

SamTrans bus at fueling station
SamTrans gears up for new hydrogen-fueling hub 

A permanent station at the North Base facility in South San Francisco will support the agency’s growing hydrogen fuel cell bus fleet and accelerate its transition away from diesel-dependent operations.

Person wearing Transit Month t-shirt near SamTrans bus
Ride Like a Leader: SamTrans celebrates Transit Month

This year’s Transit Month celebrations highlighted the many ways transit strengthens our communities — lifting up rider stories, inspiring new connections and showcasing why transit remains essential for everyone.

Group posing near SamTrans bus
SamTrans honors Black History Month with tribute 

A commemorative bus wrap celebrates Rosa Parks’ birthday, her vital role in transit history, and Transit Equity Day — while turning heads and sparking conversation in San Mateo County. 

Bus operator assisting person in wheelchair on bus
Top praise for SamTrans rider experience

A recent survey reveals that 82% of riders say they’re satisfied with their overall experience. SamTrans will improve bus shelter cleanliness and upgrade benches.

Group of students boarding bus
SamTrans offers free bus passes for college students

Through a new partnership, eligible students at local community colleges can receive unlimited rides on SamTrans — a meaningful step toward eliminating transportation barriers. 

2025 Art Takes a bus rides winners pose in front of bus
Buses become moving canvases for young artists 

Through the SamTrans “Art Takes a Bus Ride” contest, student artwork by 1st through 11th graders are featured on two bus wraps for the year — putting youth creativity front and center and highlighting how transit connects communities. 

Group of people visiting table with swag and brochures
SamTrans hosts energizer station to encourage multimodal transportation 

In partnership with regional cycling and transit agencies, SamTrans powered up the fun with snacks, swag and prize drawings at Millbrae Transit Center during the Bay Area’s Bike to Wherever Days celebration.

Person wearing Pride flag following behind SamTrans Pride bus in parade
SamTrans rides with Pride in 2025

A vibrant, specially wrapped bus rolls through San Mateo County and San Francisco in June to mark the District’s third annual LGBTQ+ celebration of inclusivity. 

Dia de los Muertos bus
Celebrating Día de los Muertos in Redwood City with festive bus wrap 

The Wheel Talk podcast dives deep into the annual celebration, including marigolds, altars, pan de muerto and community events that bridge generations and neighborhoods.

Hometown Holidays
SamTrans rolls into Hometown Holidays with festive bus

Returning to the lively Redwood City parade, SamTrans debuts its holiday-wrapped bus in December — bringing spirit, community connection and seasonal cheer to the parade route.

Looking Ahead to 2026

Key priorities include maintaining safety and performance reliability for customers, managing long-term fiscal sustainability and continuing to transition the bus fleet to zero-emission technology.

View 2025 Strategic Plan