ECR & 397 Detour - Caltrans lane closures detour buses to California/San Mateo Dr between Rosedale Ave & 2nd Ave. Some stops are closed or relocated. Live maps may be inaccurate. More info here.
How to report a lost item?
Please fill out the Lost & Found form below. It usually takes up to two business days to process.
For immediate assistance or help filling out the form, please call Customer Service at 1.800.660.4287 (TTY 650.508.6448).
When submitting a report, please include as many details as possible, including:
• Stop name
• Bus number or Ride Plus/ Paratransit vehicle number
• Approximate seat location
• Whether the item may have been left on the seat, luggage rack, or bus shelter area
• If available, please attach a photo of the item.
How to retrieve a lost item
SamTrans collects and logs items left on its system, except for perishable items such as food. If your item is found, staff will contact you with pickup instructions.
Pickup is by appointment only. To ensure your item is ready for pickup, arrangements must be made in advance by phone.
You must have a valid photo ID to claim your item.
Lost & Found Pickup Location
San Carlos Facility
1250 San Carlos Avenue
San Carlos, CA 94070
Phone: 650-622-8044
Lost & Found Hours of Operation:
Monday–Friday: 9:00 a.m. – 5:00 p.m.
Item retrieval hours: 9:00 a.m. – 4:45 p.m.
Bicycles and scooters
Bicycles and scooters require special handling. If a bike or scooter is stolen or missing, first call Transit Police at 1.877.723.7245 .
Then, complete the Lost & Found form. Include as much detail as possible, such as the make, model, serial number, color, and any defining characteristics of the bike or scooter.
Submit only one form to avoid delays and check your email (including spam folder) for updates. Multiple submissions will delay processing.
What to expect after you submit a report
We’ll contact you at the information you provided if the item is found.
How to turn in a found item?
If you find items on Caltrain, please turn them in to a conductor or the Customer Service agents in San Francisco. You can also turn in or mail found items:
Your item was found! How to get it back
If your item is found, staff will contact you with pickup
instructions. You will be required to show a valid ID.
Pickup is by appointment only. To ensure your item is ready for
pickup, arrangements must be made in advance by phone.
Lost & Found Pickup Location
San Carlos Facility
1250 San Carlos Avenue
San Carlos, CA 94070
Lost & Found Hours of Operation:
Monday–Friday: 9:00 a.m. – 5:00 p.m.
Item retrieval hours: 9:00 a.m. – 4:45 p.m.
How long does SamTrans hold found items
Non-perishable items are held for 90 days.