To reserve a ride on Redi-Wheels, call the number on your registration card between 8:30 a.m. and 5:00 p.m. seven days a week. Be prepared to give your registration number to the reservationist. That number is located on the front, right-hand side of your Redi-Wheels card. For RediCoast, call 650-560-0360. Let the reservationist know if you will need a return trip. Because of the volume of trips paratransit provides, customers are asked to be flexible and to be prepared to give the reservationist an alternate trip time if the first choice cannot be accommodated.
Riders may call to reserve a trip from 1 to 7 days in advance.
Cancellations must be made at least two hours prior to your scheduled pick-up time. Riders failing to cancel in advance and who establish a pattern or practice of no-shows may have their riding privileges temporary suspended. Timely cancellations allow Redi-Wheels to serve more customers.
Customers who receive a no-show/late cancellation infraction within the rolling 30 day period, will received a warning letter, which list each infraction. This warning letter provides the customer with the opportunity to dispute anyof the listed no-show infraction that were outside the customer’s control.
SamTrans will not knowingly penalize paratransit customers for no-shows or late cancellations that occur for reasons beyond their control. If you miss a ride for reasons beyond your control, it is your responsibility to inform SamTrans Accessible Services at 650-508-6335.
If you wish to change your destination, you must call the reservation office at least one day prior to your trip to see if a change can be accommodated.
10/4/19 - ds