SamTrans Sees Ridership Gains from New Bus Network
Media Contact: Mahmoud Abunie, 650-730-6201
A recent presentation given to the SamTrans Board of Directors on ridership showed an upward trend, and that SamTrans is leading the pace to pre-pandemic ridership across the Bay Area and country.
Increased ridership is directly tied to the service changes implemented as a part of the Reimagine SamTrans plan, which was a nearly three-year effort to refresh the bus system with the goal of improving service and responding to changing ridership in San Mateo County. Phase one of the new SamTrans route network, which went into effect August 7, streamlines the bus system with consolidated and more efficient services, new route numbers, and improved frequency for riders.
Total ridership increased by approximately 89,000 rides (18%) in a four-week period following the implementation of the new system, while average weekday ridership increased by a similar amount over the same time period. SamTrans has seen significant increases on several routes including Route 110, which serves the coast and Route 250 that serves the College of San Mateo.
The Reimagine SamTrans plan advances equity, customer experience and efficiency as guiding principles in the new SamTrans route system. The ridership gain indicates that Reimagine SamTrans is successful in meeting the needs of the riders.
In addition, SamTrans continues to regain ridership as it recovers from the pandemic. In August 2022, SamTrans carried approximately 68% of the passengers we carried in August 2019 which shows how far-ahead SamTrans has come since the beginning of the pandemic by taking swift action to focus on its riders and their transportation needs.
The approved service enhancements resulting from the Reimagine SamTrans plan will continue to be implemented over additional phases.
SamTrans continues to focus on reliability and efficiency for riders in the county to get to and from their destinations safely.
About SamTrans: SamTrans operates 70 routes throughout San Mateo County. Funded in part by a half-cent sales tax, the San Mateo County Transit District also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.
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