New Rider Code of Conduct policy to be presented at SamTrans Citizens Advisory Committee

Media Contact: Randol White, 650-647-3489 

SamTrans staff will present a new draft Rider Code of Conduct policy at the Citizens Advisory Committee (CAC) meeting next Wednesday, Feb. 28, at 6:30 p.m.  

The draft policy is part of a first comprehensive effort by SamTrans’ Bus Operations, Office of Civil Rights, and Safety and Security departments to improve transit worker safety and prevent bus operator harassment. 

The public transit industry is experiencing an increasing number of incidents in which the behavior of passengers threatens the safety of bus operators. To address this development, SamTrans has established a new policy aimed at deterring disruptive and prohibited behavior toward bus operators and other onboard passengers.  

The Office of Civil Rights and SamTrans Bus Operations will present the full draft Rider Code of Conduct at the CAC meeting and the representatives from those departments welcome public input. 

Comments and questions may be sent to  


About SamTrans:  

The San Mateo County Transit District operates 71 routes and two on-demand service areas. Funded in part by a half-cent sales tax, the district also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976.  

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