Clipper changes are here.
SamTrans has made significant updates to its bus network to improve how riders get where they need to go. This included more frequent service, new and updated routes, and better connections throughout the county.
These changes were introduced through Reimagine SamTrans and fully implemented by August 2024.
Now, a new survey is giving riders the opportunity to share how those updates are working in everyday travel.
What the survey asks
The survey focuses on riders’ day-to-day experiences, including:
- Reliability and on-time performance
- Service frequency and span of service
- Ease of transfers and connections
- Overall satisfaction with bus service
Responses will help SamTrans better understand rider priorities and identify areas for continued improvement.
How to participate
The survey is now available at: https://www.samtrans.com/ReimagineSurvey.
Additional formats and language assistance will be available upon request. Participation is voluntary, and responses will be kept confidential.
SamTrans encourages anyone who rides — whether daily or occasionally — to take part.
About the service changes
The recent updates are part of a long-term effort known as Reimagine SamTrans, a systemwide service review and redesign that began in 2019 and was implemented in multiple phases and completed in summer 2024. The effort focused on improving service where demand is highest, expanding access to key destinations, and making the system easier to use for more riders.
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The San Mateo County Transit District (SamTrans) operates 74 bus routes, two on-demand service areas and paratransit, serving more than 10-million riders annually. Funded in part by a half-cent sales tax, the District also provides administrative support for Caltrain and the San Mateo County Transportation Authority.
Serving San Mateo County since 1976, SamTrans is celebrating 50 years of connecting communities, supporting mobility, and advancing public transportation throughout the county. SamTrans is proud to have twice been named Outstanding Public Transportation System by the American Public Transportation Association, recognizing the agency’s excellence in safety, service, operations, and innovation.
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