Media Contact: Randol White, 415-515-7624
The San Mateo County Transit District (SamTrans) Board of Directors adopted a new Passenger Suspension Policy at its October meeting, strengthening the agency’s commitment to safety for riders and transit personnel.
The policy authorizes SamTrans to temporarily suspend individuals who engage in unsafe, threatening or disruptive behavior on District vehicles or property, including SamTrans fixed-route buses, Redi-Wheels, RediCoast, Ride Plus, SamCoast, shuttles, bus stops and stations.
“Everyone deserves to feel safe when using public transit,” said Board Chair Jeff Gee. “This policy ensures SamTrans has the authority and process to address serious misconduct while maintaining a respectful and welcoming environment for all.”
The Passenger Suspension Policy builds upon the District’s Code of Conduct and Enforcement Policy, adopted in April 2024, which outlines prohibited behaviors such as harassment, assault, fare evasion and tampering with safety equipment. The new policy provides a clear, enforceable mechanism to respond to repeated or severe violations of that code.
SamTrans will partner with law enforcement to enforce the new policy, removing disruptive riders when necessary and, in serious cases, continuing to seek restraining orders through the courts.
“This gives us an important tool to protect both our passengers and front-line employees,” said General Manager/CEO April Chan. “Safety is fundamental to public confidence in transit, and this policy reinforces our commitment to that principle.”
The Federal Transit Administration has reported a steady national rise in assaults on transit workers, with an average annual increase of 8% over the past decade. The new policy positions SamTrans among Bay Area agencies taking proactive steps to reverse that trend and foster safer, more respectful transit experiences.
The new policy takes effect immediately.
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The San Mateo County Transit District operates 74 routes and two on-demand service areas. Funded in part by a half-cent sales tax, the district also provides administrative support for Caltrain and the San Mateo County Transportation Authority. SamTrans has provided bus service to San Mateo County customers since 1976. SamTrans was named the 2024 Outstanding Public Transportation System by the American Public Transportation Association, recognizing the agency’s excellence in safety, service, operations and innovation.
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