Surveys

Welcome to our Customer Surveys page! We conduct a variety of surveys to gather valuable feedback and insights from our riders, helping us better understand rider experiences and improve our services. If you have any questions or research related requests, please feel free to reach out to our Market Research Team at MarketResearch@SamTrans.com.

SamTrans Triennial Customer Survey
Every three years, SamTrans conductsan extensive onboard questionnaire to understand who their customers are and why they ride. It also provides valuable information regarding areas that customers think should be improved.

2025

2024

SamTrans Paratransit Triennial Customer Survey

SamTrans Customer Satisfaction Survey
The purpose of this survey is to assess how well SamTrans is meeting the needs of its riders. The results show customer ratings onboard buses, at transit centers and bus stops.

SamTrans Paratransit Triennial Customer Survey
Every three years, SamTrans conducts an extensive phone interview survey to better understand ridership characteristics of paratransit customers, such as demographic and trip purpose, and assess key passenger satisfaction components, among other measures.

Metropolitan Transportation Commission: SamTrans Origin & Destination
As part of a regional effort. MTC is surveying Bay Area transit passengers to help with regional service planning, fulfill Title VI equity requirements, gather customer service feedback, collect travel models among other data. This information will help to support regional, as well as local, planning initiatives.